psc 2510

[fwbbadboy]

I plugged my 2510 into my laptop and it installed the standard win7 driver. after that i installed a duplex device on the printer for two-sided printing. now when I try to print two-sided from my laptop it tells me that the duplexer is not installed. I plug the same printer into my desktop PC and it recognizes the duplexer. any suggestions?

[DocCottle]

Hey @fwbbadboy,

Welcome to the HP Support Forums!

I see that you are having some issues with printing two-sided from your Windows 7 PC to your PSC 2510 All-in-One Printer. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

1. Close all programs you have open.
2. Click on Start and open Devices and Printers.
3. Right-click on any icon of your printer listed.
4. Click on Remove Device.
5. Repeat for any other icons of your printer listed.
6. Click on Add Printer and follow the prompts.
7. When you get to a screen asking to select a driver, select the Deskjet 9800 or Deskjet 990c drivers.
8. Continue following the prompts to add a new queue for your printer.

Please let me know the results after following the above. If you are able to print, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[fwbbadboy]

I'll give that a try tomorrow. my desktop computer (WinXP) attached to that printer has the full HP suite installed on it for the 2510, and it recognized the duplex carriage immediately and it works great on that machine. the laptop is a company machine. it detected the printer when I plugged in the USB cable, but it only installed the basic Win7 driver, and I am not real keen on installing the full suite on a company machine. so if the Win7 laptop won't detect the duplexer, I guess I will just have to email my stuff to the desktop and print it from there.

so, you got any knowledge of the HP PSC8500A? I got a problem with that one too.

[DocCottle · Accepted solution]

The drivers I referred to should come pre-installed on a Windows PC.

Would you mean the Officejet 8500A? That series I am familiar with, yes.

[fwbbadboy]

My father gave me an Officejet 8500A a couple years back , It worked great wirelessly for a long time. now it has a problem. if the printer is in it's sleep mode, and i send a wireless job to it, it wakes up and the HP logo with the caption "now printing" displays, but nothing happens. no printing. If I want it to print I have to unplug it and start it up again and resend the print job. Once  do a hard restart on it it will accept print jobs wirelessly, unitl it goes to sleep again. I love this printer and wanted to use it as my default, but with all these problems I had to go back to using my PSC 2510 as the default. Ideally I hope to get both of them working.

[DocCottle]

For the 8500, you should be able to resolve the issue by making sure the printer is plugged directly into a wall outlet and not a surge protector. If you are still having the power issue, this document should assist you with troubleshooting sleep mode issues. Please let me know the results after following the above.

[fwbbadboy]

Well, couple of problems. The 2510/company laptop situation; apparantly there ha been some kind of security policy put in place on the laptop that will not allow me to remove the old driver. the original driver event went fine, but now no go. 

The 8500A is plugged into a power strip, as it always has been since day one. I have 5 computers, 3 monitors, 2 printers, and about 10 external hard drives in my office, so wall plug space is at a premium. But I guess my point is that the printer worked fine plugged into the surge protector for 2 years, and all of a sudden now it won't print from sleep mode. what would have happened since nothing has changed physically?

[fwbbadboy]

OK, that is strange. I went into the printer configuration on the laptop and checked a little box that says "duplex unit" and saved it. Now when I try to print from the laptop to the 2510 two-sided, I get a popup box that says the unit is not installed and the pages will be printed one sided, but the printer prints it two sided. strange? so regardless of what the laptop is telling me, the duplexer is working fine. so that just leaves the question about the 8500A not printing from sleep mode. 

[DocCottle]

Surge protectors and printers don't really work well together since the surge protector wants to prevent sudden bursts of electricity and the printer wants to use sudden bursts of electricity. It's possible that either of the devices has started to damage the other and that is causing the printer to no longer wake up when print jobs are sent to it.

[fwbbadboy]

OK, so I will have to find a new place for it and see what happens. it actually wakes up fine, but it gets stuck on the "now printing" splash screen....