"A problem has occurred with your account"

[Brina510]

I keep getting an error message when trying to print.  It says "A problem has occurred with your HP and you will be unable to print until the issue is resolved." However, I have logged into my account and it's not giving me any alerts or issues.  Please help!  
I can't print anymore, either from my computer or my phone.  Thank you

[Sneha_01]

Hi @Brina510,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message you’re seeing about your HP account can be frustrating. Here are some steps to help resolve the issue:

1. Check HP Account Status:

• Log into your HP account on the HP website to ensure that there are no alerts or issues. Sometimes, account verification or updates may be needed.

2. Log Out and Log Back In:

• Log out of your HP account in the HP Smart app and any other devices. Then log back in to refresh your account status.

3. Check Printer Connection:

• Ensure your printer is connected to the same Wi-Fi network as your devices. Check the printer's Wi-Fi status and reconnect if necessary.

4. Update the HP Smart App:

• Make sure you have the latest version of the HP Smart app on your computer and phone. Updates can fix bugs and connectivity issues.

5. Restart Devices:

• Restart your printer, computer, and any mobile devices you’re using. This can help reset any connection issues.

6. Check for Firmware Updates:

• Use the HP Smart app to check for and install any firmware updates for your printer.

7. Remove and Re-add the Printer:

• In the HP Smart app or your computer's printer settings, remove the printer and then re-add it. This can help resolve any connectivity issues.

8. Clear Print Queue:

• Check the print queue on your computer and clear any stuck print jobs. This can be done in the Printers & Scanners section of your Mac or Windows settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support