"Barcode" lines while copy doc.

[vidosh]

Hi,

I have problem to copy doc. when ever I make a copy I am  getting black lines looks like barcode. this issue dose not happen while sending doc. for printing or if scanning from glass or fedder.

Please advice.

[Raj1788 · Accepted solution]

@vidosh

Welcome to the HP Support Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clean the printhead

To clean the printhead, go to Tools on the printer control panel.

1. Load plain white paper into the tray.

2. On the printer control panel, touch the Right Arrow () to display additional options.

3. Touch Setup (), and then touch Tools.

4. Touch Clean Printhead. There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each cleaning stage. Do not use this test page for analysis. Touch No when prompted to continue the next level of cleaning.

5. Print another Print Quality Diagnostics Report to determine if the issue is resolved.

6. Examine Test Pattern 2 on the Print Quality Diagnostics Report.

• If there are no defects in Test Pattern 2 and print quality is satisfactory, you do not need to continue troubleshooting.

• If there are no defects in Test Pattern 2, but print quality is unacceptable, skip to the step to service the printer.

• If there are defects in Test Pattern 2, try cleaning the printhead again.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[vidosh]

thank you so much for your help problem solved on the first try.

Hats off 🙂

[Raj1788]

@vidosh

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)