"Print preview error"

[bwest312]

Ok, I give up.  Where do I click "Accept as solution"???  I went to the post, but didn't see this option.  I looked at the top and bottom of the page.  Nothing.  I guess i need help again!

[Jeet_singh]

Hi @bwest312,

I appreciate you attempted to find the Accepted solution button,

However, I don't want to trouble you and hence I'll have one of my moderators do it for you.

Have a good day, Ahead.

Happy holidays.

[bwest312]

Well, I just got on the computer to print out a recipe off the internet and got the old Print Preview Error, "An error occured while printing".   When I try to print a document I have saved on my desktop I get a Microsoft Office Word error that says, "Windows cannot print due to a problem with the current printer setup".  Geeezzzz!!!  Why does this keep hapening????  I thought we had it fixed, but guess not.  HELP!!!!

[Heli123]

I am having this same problem with my HP Officejet Pro 6830.  This printer was a replacement from HP after my old printer had problems with the printheads and was barely 1 year old.  Now when I try to print from my browser(FIrefox) I get the Print preview error, "An error occured while printing".  I have already used the HP Print and Scan Doctor and uninstalled and reinstalled the printer drivers twice.  I should not have to go through this every time I want to print something.  That is not the normal function of a printer, and this just recently started happening.  I believe it is a manufacturing defect and I would like to know how to resolve this matter once and for all.

[Jeet_singh]

Hi @bwest312,

Thanks for the update, I understand you tried to print something and it gave up the same error message. Don't worry as I have a few other steps to help you with this,

Let's try to install the built-in drivers as this should help to resolve the issue.

Link to download: Click here

Let me know how it goes. I'll be more than happy to help.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Jeet_singh]

Hi @Heli123,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you are getting an error message while printing on your HP printer. Don't worry, we'll work together to find a solution for you,

Let's try to install the built-in drivers and check if it helps.

Link  to download: Click here

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[bwest312]

I tried the built in driver instructions but those were for Windows 10?  I have Vista.  I tried typing "Change device driver installaition", or whatever it said to type in, but nothing came up.  What am i doing wrong?  FYI - I am no computer guru if it isn't already obvious.  Thanks

[Jeet_singh]

Hi @bwest312,

Thanks for the update,

I appreciate your time and efforts,

I understand you have gone through the link provided and still having the issue, don't worry as I have a few steps that should help to resolve the issue,

Please follow this link as it works for HP printers that do not have a full feature HP driver for Windows 10, Windows 8, Windows 7, or Windows Vista - Click here 

I hope this helps, let me know if you need any further assistance, I'll be more than happy to help.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[bwest312]

Ok, the link you sent again is the same link I am having problems deciphering.  I cannot find "Change installation settings" when I try and do a search.    Here is a revised version of my reply I sent the first time I could not figure out what to do after opening that link and attempting to follow the instructions......

I opened the link and tried to follow the instructions but those were for Windows 10?  I have Vista.  I tried typing "Change device  installation settings", in the search window, but nothing came up.  Should i be typing something else since I have Vista 64?  What am i doing wrong?  FYI - I am no computer guru if it isn't already obvious.  Thanks

[Jeet_singh]

Hi @bwest312,

I understand you are still having the issue, I would personally suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,