"Printer cannot print" error after HP checked my warranty

[PC_Load_Letter_]

TLDR: My printer now gives the "Printer cannot print" error to check my account, but my account doesn't list anything useful to resolve the issue.

I do NOT have a subscription because I do not print often enough to require ink every month.

My printer was having issues staying connected to the internet for the last few months, after spending a couple hours looking for solutions and re-adding my printer (I've done this many times). When I did have it connected to the internet, I get this error:
"A problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved. To learn more, open the HP Smart app or visit www.hpsmart.com and sign in to your account."
I tried to connect to tech support. They checked the warranty status on my printer, which is expired, and then I got an up-sell screen demanding a paid subscription to talk to tech support. 

My printer now connects to the internet BUT I get the "Printer cannot print" error:
"A problem has occurred nd you will be unable to print, except for printer reports, until the issue is resolved. Check your HP account for more information. To learn more, open the HP Smart app or visit www.hpsmart.com and sign in to your account.

What am I supposed to do?
Am I only able to use my printer if I have a HP Instant Ink subscription?

[Kuroi_Kenshi]

Hi @PC_Load_Letter_,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding he HP LaserJet MFP M140we Printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Connection:

• Ensure that your printer is properly connected to your Wi-Fi network. It's essential for the printer to have a stable internet connection if you are accessing online services or updates.

Restart Printer and Devices:

• Turn off your printer and unplug it for a few minutes. Also, restart your computer and router to refresh the network connections.

Update Printer Drivers:

• Make sure you have the latest drivers installed for your printer. You can use HP Support Assistant or visit the HP website to download drivers for Windows 11.

Re-add the Printer:

• If the printer has connectivity issues, try removing it from your devices and then re-adding it. Ensure you follow the setup instructions accurately.

Print a Network Configuration Report:

• On a printer with a display, access the control panel to print this report. It provides details on the printer's network status and settings, helping you verify connectivity.

Check for Firmware Updates:

• Verify if there are any available firmware updates for the printer and update accordingly. Firmware updates can resolve many printer-related issues.

Check Account Information:

• Ensure your HP account information is up-to-date and correctly configured, without a subscription linked unless desired.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[PC_Load_Letter_]

I've done all these things, my problem still persists.

[Kuroi_Kenshi]

Hi @PC_Load_Letter_.

Thank you for getting back, I really appreciate you sharing this update, though I’m genuinely sorry you’re still stuck with that frustrating “Printer cannot print” lockout. I understand how upsetting this is, especially since you don’t have an Instant Ink subscription and simply want your printer to work normally.

Here’s what usually helps resolve it:
Sign in to HP Smart in a browser, not just the app, using the same email you used to activate the printer.
Under My Printers, make sure your printer shows up and is not showing an expired or suspended HP+ status.
If you see an alert to reactivate or accept terms, do it, this often restores normal printing.
On the printer, reconnect to Wi-Fi and sign in again if prompted.
If that fails, remove the printer from your HP account and factory reset the printer to reactivate it as new.

Hold the Wi-Fi and Cancel buttons for 5–10 seconds (or check your model’s reset steps).

Re-add it in HP Smart.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,