"Printer or ink system failure" even with only HP cartridges

[jsandman24]

After using a non-HP black cartridge (which I shouldn't have done) until the printer told me it was empty , I installed another non-HP cartridge, and got the initial "Printer or ink system failure" message. Then I ordered and installed a new HP black cartridge, and am still getting the same error. Why is it still giving me this error? What can be done to tell the printer that I've got only HP cartridges installed? With this error, the menu screen is not usable, as it only will display the error msg. I have verified the printer has the latest software/drivers. Warranty has long expired. I have already bought a new HP printer yesterday so that I can still operate. But I really don't want to give up on this older printer, just because I used a non-HP cartridge. If we can get it working past this error msg, I could either sell it or give it to charity.

[A_Gayathri]

Hi @jsandman24,

Welcome to the HP Support Community

I understand you are getting an error message  HP Officejet Pro 8600 E-All-In-One Printer - N911a  Ink System Failure on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• use genuine HP ink cartridges
• Was there any recent update on the printer prior to the issue?
• Was there any paper jam or carriage jam issue on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP OfficeJet Printers - 'Printer Failure' Error

HP Printers - An 'Ink System Failure' or 'System Supply Problem' Error Displays

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.   

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.   

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jsandman24]

After doing the recommended "power drain", soon after powering back up the original error msg ("Printer or ink system failure") went away, the printer was able to fully boot up, and a new message displayed saying that the "black ink cartridge was defective" and to "replace". This was a new HP cartridge ordered via Amazon.

I will therefore return the defective black cartridge to Amazon, and obtain a replacement soon. I expect the printer will be good to go then.

Will let you know...Thanks!

[A_Gayathri]

@jsandman24,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@jsandman24,

[jsandman24]

I bought a new HP black cartridge from Office Depot this time (not Amazon), installed it and the error message still appears - "Black ink cartridge is damaged or defective. Replace with new cartridge." It WAS a new HP cartridge. The internal printer system is not recognizing good cartridges. What can be done?

[sandytechy20]

@jsandman24 

If you have done all the steps mentioned in this HP document:- Click here

And if the issue still persists, This might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[jsandman24 · Accepted solution]

Your latest troubleshooting steps asked me to replace the print head (# CR322A). Since it costs $151, and I've already bought a new HP printer for $159 (so I could continue working), I'm not going to buy a new print head. I believe a new print head will fix the issue, so I'm clicking this as the Accepted Solution.

I will try to give away the old printer, and let someone else buy a new print head.

Thank you for your help.