"Remove and reinstall the indicated ink cartridge... [colour]"

[steve1wi]

i am having the same problem with my HP Envy7155. It's the black cartridge with the error. I tried all the steps you gave above and it still does not work.

[Captain_Cid]

I have this problem with a newly purchased black ink cartridge on an HP Envy 5660. How is this issue resolved?  HP Support, please respond to me on how to resolve this.

[colleen22]

I have the same issue and have performed all the steps multiple times.  Why is this a repeated problem?

[colleen22]

I have spent countless hours trouble shooting this printer.  it is totally rediculous...offline errors, downloading driver errors, cartridge errors, scan errors...I'm done.

[Heatflynn]

Hello-

I am having the same exact problem.  Just got this new printer delivered on Friday - printed a few things and when I finally got it hooked up to my android cell - I started getting that error message.  I tried resetting, I tried cleaning the ink cartridge.. nothing is working

[DougRoss]

My HP ENVY 5030

Seriel No: [edited]

FPU No: M2U85-64001

The message message refers to the Black ink cqrtridge -i think).

I have reintalled both cartridges several times biut the error persists.

[colleen22]

Didn't slove my problem either.

[DougRoss]

You sometimes get this error message when one of the ink cartridges is empty. I went to "Supply Levels"

under "Printers and Scanners" and noticed thst my colour cartridge was completly empty. I replaced it

and the printer is now working fine - so you should first check the supply levels of both cartridges.

[Captain_Cid]

"so you should first check the supply levels of both cartridges."

What part of this statement is hard for you to understand:
"I have this problem with a newly purchased black ink cartridge"

Are you even reading these posts at all?

[Dafneydeslouche]

Hi my name is Dafney, i received a printer hp for my birthday I have problem withe the ink keep saying reinstall the cartridge