"Remove and reinstall the indicated ink cartridge... [colour]"

[MikeW57]

Same problem here with my HP ENVY 4522 after replacing ink cartridges with genuine HP ink cartridges from Costco (if that matters).  Unsure if it is the colour or black that is causing issues

[Riddle_Decipher]

@elizabetha & MikeW57 I have sent out a message to you each and I request you to respond to the private message I've sent,

here's how to check the private message section: click here for details.

P.S: Welcome to HP Community 😉

To thank us for our effort's to help you, give us a virtual high-five by clicking the 'Thumbs Up' icon below, and have a great day!

[adanali123]

HR ENVY 5541 print scan copy wed photo

Re: "Remove and reinstall the indicated ink cartridge making sure it is correctly installed and then touch ok 

i do it but this comes up again

[Riddle_Decipher]

@adanali123 Do you have an instant Ink account? If not, please perform the steps mentioned below:

If yes, let me know.

Step 1: Verify the ink cartridge numbers

Make sure the ink cartridge numbers match your printer and country/region.

Go to HP Store, and then verify the ink cartridge numbers for your printer model and country/region. Replace any incompatible ink cartridges.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn the printer on.

If the error persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE * SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Nigel29]

I have the same issue for a second time. 

My printer is HP Envy 4523 and it says... at least one of the cartridges has a problem. Message clears when I remove the colour cartridge (63).

I re-install it and the problem returns. As mentioned, second time it has happened and the cartridges have ink in them. This one is a 63XL - not cheap to keep replacing.

I've done all the troubleshooting - updated firmware etc.

Please help.

[Riddle_Decipher]

@Nigel29 Do you have an Instant Ink plan? If yes, respond to my private message,

If no, click here to troubleshoot.

P.S: Welcome to HP Community 😉

To thank us for our effort's to help you, give us a virtual high-five by clicking the 'Thumbs Up' icon below, and have a great day!

[Daniela5]

I’m having the same problem and I’m also an instaink member. I already tried all the steps above and I’m still having the same issue. Is there a way I can also get a new color cartridge?

[Kumar0307]

Hi @Daniela5

Welcome to the HP Support Community. I'd be happy to assist you.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ChristinaJH]

I have an HP Envy 7645 that has recently started showing the message "Remove and reinstall the indicated ink cartridge..." and now will not print. It has ben doing that for over a week but I would just remove the cartridge and reinstall it and it would allow me to print the document. Tonight that no longer works. 

I have tried removing and wiping the cartridge down like I saw suggested in a thread and I also performed a reset by unplugging from the printer and the wall, etc and it still does not work.

I believe there must be something wrong with the color cartridge because my online profile in Instant Ink shows a cartridge error. 

Please help?

Christina

[asmita6658]

Hi @ChristinaJH

Welcome to the HP Support Community. 

Appreciate you trying the steps. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!