"The wireless radio is not functioning. Contact HP support"

[existentialmutt]

I have been unable to connect to my Color Laserjet MFP M293fdw.  When I print the Wireless Network Test Report Page it says:

"The wireless radio is not functioning. Contact HP support"

I'm assuming this means a component in the printer has failed.  How do I get a replacement?

[A_Gayathri · Accepted solution]

Hi @existentialmutt,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Color LaserJet Pro MFP M283fdw is displaying "The wireless radio is not functioning", this typically indicates a hardware failure with the printer’s internal wireless module. Here’s what you can do:

Troubleshooting Steps Before Replacement

Try these steps first to confirm it's a hardware failure:

Restart the Printer

• Turn off the printer, unplug it from power, and wait 5 minutes.
• Plug it back in and turn it on.
• Check if Wi-Fi starts working.

Reset Network Settings

• On the printer control panel, go to Setup > Network Setup > Restore Network Settings.
• Try reconnecting to Wi-Fi after the reset.

Check for Firmware Updates

• Go to Setup > Printer Maintenance > Update Firmware.
• If an update is available, install it and restart the printer.

Try Wired or USB Connection

• If Wi-Fi is unavailable, connect the printer via Ethernet or USB to verify if printing works.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[existentialmutt]

Thank you for the advice.  I will try this evening and get back to you

[Sneha_01]

Hi @existentialmutt 

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Sneha_01

HP Support

[existentialmutt]

Unplugging for 5 minutes and restarting brought the wifi connection back up.  Thanks!