"remove and reinstall ink cartridge" message - is this a firmware update problem and how do I fix?

[KarenB5]

The "remove and reinstall ink cartridge" error message appeared just after I changed my internet service. My printer is set up wirelessly and connected to my new internet service. I have tried every version of hard reset that I could find.

I also use non HP cartridges and they were working just fine until the internet service change. Not sure if my problem could also be related to a recent firmware update. I was trying to find a download for a previous version of the firmware, but I can't seem to find one for the HP 4522, only other models. This is an older printer, manufactured in 2015, so in theory it should be eligible for a firmware downgrade. I would like to try this.

Any advice on how I might fix? and whether it is a firmware update problem or maybe has to do with my change in interne

[Jay_G24]

Hi @KarenB5,

I'd like to help!

The last firmware that was released for this printer was in July 2020, you may refer to the link , I do not think this is a firmware issue. 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[KarenB5]

thanks for the advice, but I still don't understand why the remanufactured cartridges that I was using worked perfectly (probably 1/2 way through the ink) and then just stopped. I did put in another brand new cartridge (remanufactured as well) and that did not resolve the problem. I could buy an HP cartridge and try it, but if it fails then I am out another $50. Can you guarantee that the HP cartridge will work?

thanks

[Jay_G24 · Accepted solution]

I cannot guarantee that printer will work, but I am sure it's worth a try.

But, could you try the steps below and check if that helps.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

   CAUTION: 

   Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

   

5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

   

6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

7. Repeat these steps for the other cartridge if it was indicated in the error message.

8. Close the door or lid to the cartridge access area.

   If the error persists, clean the cartridge and carriage contacts a second time.

Try the single cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing
• then remove the color ink and, insert the black  in and try printing

Hope this helps, keep me posted!

[KarenB5]

Jay, thanks for the steps you suggested. I tried the single cartridge mode, because it only takes a minute and is simple to see if I could figure out if it was a cartridge problem or a print head problem, as you suggested. It worked and I now have a working printer (at least printing in the single cartridge mode)! The interesting thing is that the single cartridge that is working and is fine is the non-HP black cartridge and the problem cartridge that was causing the error message was an old HP color cartridge that was empty.

Thank you so much! I can definitely say that the HP community was worth it, even though it took a bit of time to create an account etc. I will definitely use again if I encounter future problems.

[Jay_G24]

You're welcome 🙂

I am glad I could help!

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!