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- regionalize reset code for deskjet 3050
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09-11-2020 07:36 AM - last edited on 10-08-2020 05:56 AM by MatheusH
I bought deskjet 3050 j610 series from USA to India, which uses cartridge no 61 but it is not available in India.
so I installed substitute cartridge no. 802. After installing new cartridge 802 I am getting error message
"For use in conjunction with support personnel only
Provide info below to support personnel
Printer SN: [Personal Information Removed]
Total Page Count: 672
TriColor Ink ID: E0545F650E6035AF
Black Ink ID: 005633E514245389
RX(last 4 digits):
Enter reset code provided by support personnel
41 42 43 44 45
51
i called HP Support and did whatsapp chat but no use, nobody helped.
can anybody help me for this issue.
Solved! Go to Solution.
Accepted Solutions
09-11-2020 04:51 PM
@Sarwath, Welcome to HP Support Community!
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
09-11-2020 08:36 AM
Only HP can help you with the regionalization change. I will ask a Moderator to put you in touch with the appropriate team at HP India.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
09-11-2020 04:51 PM
@Sarwath, Welcome to HP Support Community!
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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