the indicated cartridges are not communicating correctly with the printer

[CHR98686]

I've tried, cleaning the carts, restting the printer etc and have the same problem mention in this thread and I'm unable to print anything.
https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/the-indicated-cartridges-ar...

The error shown is "the indicated cartridges are not communicating correctly with the printer"

[CHR98686]

Can anyone help?

[CHR98686]

I just need a working printer, if you can't help it's going to the recycling center and my instant ink is getting cancelled

[Betty0610]

@CHR98686

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[EastMews]

Hi, I am having the same problem in my office. I followed your instruction to clean the connections and cartridges with lint-free cloth and distilled water, no susses - printer still says "Cartridges not communicating correctly..."

After further inspection, it seems the HP printer electric connection "dots" where the cartridges are in the printer are not the same as on the HP cartridge. How is this possible when the cartridges are genuine HP and printer almost brand new also HP?

Please can you help?

Many thanks,

Lucie