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‎08-27-2020 08:23 AM

HP Recommended
Product: HP smart tank 530
Operating System: Microsoft Windows 10 (64-bit)

I m having HP smart tank 530 and it has been 9 months but now its touchpad is not working. Please help me to fix the issue.

1 REPLY 1

‎08-30-2020 02:29 AM

HP Recommended

@JAI71, Welcome to the HP Support Community!

 

Are you referring to the touch screen display?

Are you able to see the options on the screen?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

 

Now, check if the display works. If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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