unable to print. There is "attenion required" message

[Unknown6]

No error messages on the printer. I used the HP print and scan doctor and it reccomed to unstiall and reinstall the software. I did this and it is still not working. I also checked the firewall and unplugged and pulgged our router and printer. Still not working. In addtion I turned on file sharing with printer. still not working. Moreover HP mentioned about a "third party" issue my printer is on the affected list. I tryed get thge lastest update but it was not there. My printer is olny 1 year and 4 Months Old.  

[Flower_Bud · Accepted solution]

@Unknown6

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer is not printing and gives an error message "Attention required"

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made? 

Are you able to print from a different PC? 

Are you able to scan or make a photocopy? 

Let's try these steps mentioned in the article: https://support.hp.com/bg-en/document/c00113719 (Although the topic of the document is different from your issue we could still try these steps)

Step 2: Run the HP Print and Scan Doctor

Step 3: Clear the print queue

Step 4: Reset the printer and the computer

Step 5: Use a printing troubleshooting tool (Windows 7 and later)

Step 6: Create a manual connection (network connections only)

Step 7: Add a second printer device to Windows (network connections only)

Let me know how this goes,

Cheers!

[Unknown6]

step 7 solved the problem,

 thanks Flower Bud,

I trust you again HP!

[Jeet_singh]

@Unknown6,

It looks like you were interacting with @Flower_Bud, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,