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- Printing Errors or Lights & Stuck Print Jobs
- Re: usb connected printer goes offline
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07-13-2016 11:21 AM
officejet pro 251dw goes offline after one print job
If I do a power cycle, I can print one job then the printer goes offline.
The printer is USB connected.
I have disconnected the power and the USB and reconnected them.
I have restarted to no avail. The printer is set as default printer.
Solved! Go to Solution.
Accepted Solutions
07-27-2016 03:16 PM
Hi
My problem is now apparently solved.
I got some help from The "Geek Squad'. The agent showed me how to limit the address that could be dynamically assigned using the router pool.
In advanced mode IP address distribution on Network (Home/Office), we set IP address distribution at 182.168.1.2 to 192.168.1.174.
This made the address 192.168.1.200 available to the printer. We changed the printer address in IPv4 configuration in the
Office jet pro 251dw printer web site(192.168.1.200) to that address and set it to static - in the router.
He did assign port 9100, I am not clear as to why this was needed.
The printer has been working since July 25 without becoming disconnected.
Frank C
07-27-2016 03:16 PM
Hi
My problem is now apparently solved.
I got some help from The "Geek Squad'. The agent showed me how to limit the address that could be dynamically assigned using the router pool.
In advanced mode IP address distribution on Network (Home/Office), we set IP address distribution at 182.168.1.2 to 192.168.1.174.
This made the address 192.168.1.200 available to the printer. We changed the printer address in IPv4 configuration in the
Office jet pro 251dw printer web site(192.168.1.200) to that address and set it to static - in the router.
He did assign port 9100, I am not clear as to why this was needed.
The printer has been working since July 25 without becoming disconnected.
Frank C
07-27-2016 03:26 PM - edited 07-27-2016 03:28 PM
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