warranty expired and print queue issue

[koundourakis]

Hello,

  My printer is not allowing me to print. The model is HP LaserJetM110w and when a run a diagnostics scan I get the message "print queue issue is not fixed". I followed the instruction of the hp virtual assistant and it did not work. Also, my warranty was recently expired and I do not no if that is the problem. 

Thanks in advance

[Alden4]

Hi @koundourakis,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the "print queue issue" on your HP LaserJet M110we printer, you can try the following troubleshooting steps.

Restart the Printer and Computer

• Turn off your printer and computer.
• Wait for about 30 seconds.
• Turn them back on and check if the issue persists.

Clear the Print Queue

• On Windows:
  1. Press Windows + R, type control, and press Enter to open the Control Panel.
  2. Click on Devices and Printers.
  3. Right-click on the HP LaserJet M110we printer and select See what's printing.
  4. If there are any documents in the queue, click Cancel All Documents.
• On Mac:
  1. Open System Preferences and click on Printers & Scanners.
  2. Select the HP LaserJet M110we printer and click Open Print Queue.
  3. Cancel any documents that may be stuck.

Restart the Print Spooler Service (Windows)

• Press Windows + R, type services.msc, and press Enter.
• Scroll down and find Print Spooler.
• Right-click it and select Restart.
• Try printing again.

Check Printer Connection

• If your printer is connected via WiFi, ensure the printer is connected to the correct network.
• For USB connections, check the cable and ensure it’s securely plugged in.

Update Printer Driver

• Visit the HP support website and search for the latest drivers for your HP LaserJet M110we.
• Download and install the updated drivers, then restart your computer and printer.

[Alden4 · Accepted solution]

Reset the Printer

• Try performing a reset on your printer:
  • Turn off the printer.
  • Hold down the Cancel button while turning the printer back on.
  • Release the button when the printer’s lights blink, and wait for it to reset.

Run the HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor from the HP support website.
• This tool can automatically diagnose and fix print queue issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support