when I try to enlarge an item the printer wont let me . The original goes all over the place but doe

[Randy0043]

I have a case number but I am having a little of a hard time getting together. The problem is and first of all this is a brand new printer. When I try to enlarge a document which is approximately 3x4 inches in size, I lay the original on the glass, set how much to enlarge, when I run the copy the original dosent enlarge but it prints the originalin different places on the copy. Now tonight I downloaded and installed a new driver. I havent tried to enlarge yet. I believe I had better try it to see if maybe it is resolved. Dont know yetemail me with any suggestions.  

[Cheron-Z · Accepted solution]

@Randy0043

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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