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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-09-2012 02:28 PM

HP Recommended

Thanks for the instructions.  Unfortunately, I have about 10 different folders beginning with 7z, each with a different date.  Som as recent as today.  Which do I use?

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‎05-10-2012 06:17 AM

HP Recommended

Hi JonCowan,

 

You can use the one with the most current date.

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‎05-14-2012 07:34 AM

HP Recommended

Please help me - I keep getting this errow while trying to scan documents.  Does not happen with a networked laptop,

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‎05-14-2012 07:50 AM

HP Recommended

Hi Bluefathoms,

 

What printer do you have?

 

What is the operating system on your computer?

 

How do you have the printer connected?

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‎05-14-2012 08:20 AM

HP Recommended

Office Jet 6500 - wireless

connected wirelessly

windows XP

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‎05-14-2012 09:24 AM - last edited on ‎04-19-2016 09:57 AM by HP Administrator

HP Recommended

Hi Bluefathoms,

 

Which model 6500 E709 or E710?

 

Run the following utility below, and let me know the error messages you receive?

http://support.hp.com/us-en/document/c02114802

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‎05-14-2012 09:43 AM

HP Recommended

Had twain errors, registry errors.

 

Now I got through that to the end and needed to update the front panel. 

 

 

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‎05-14-2012 10:52 AM

HP Recommended

Hi Bluefathoms,

 

Follow the steps below. 

 

1. Remove the shortcuts from the right side

2. Click update device, and then close the scan to setup window

3. Reopen the scan to setup window

4. Add the shortcuts from the left side to the right side

5. Click update device

6. Try scanning from the front panel of the printer

 

1.png

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‎05-14-2012 12:19 PM

HP Recommended

did and fully functional.

 

thanks

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‎05-14-2012 12:52 PM

HP Recommended

Hi Bluefathoms,

 

Glad to hear your issues have been resolved. Have a wonderful day.

I am an HP employee.

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