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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎11-16-2012 11:31 AM

HP Recommended

PCWizard:

   How do you mark your answer "Accept As Solution" as you suggest at the end of your message?

   Thanks, again, and have a great weekend.

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‎11-16-2012 11:43 AM

HP Recommended

Hi Dave,

 

There should be a Accept solution button next to the cancel and post buttons. Example below.

 

Untitled.jpg

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎11-16-2012 11:55 AM

HP Recommended

PCWizard:

  Unfortunately, there is no "Accept As Solution" button next to the Cancel and Post buttons or next to the Reply and Quick Reply buttons.  It is possible that my anti virus program is surpressing it, as a popup.

  Thanks.

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‎11-16-2012 11:57 AM

HP Recommended

Hi Dave, 

 

Its possible or your browser is not allowing you to see it. If you tell me which post solved your issue I can go ahead and mark it solved for you.

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎11-16-2012 12:02 PM

HP Recommended

PCWizard:

   Post #67 seems to have solved my problem.

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‎11-16-2012 01:32 PM

HP Recommended

You misunderstand. 

1.  I can run it on this computer using Windows Fax and Scan.

2.  I have previously and presently searched exhaustively and there is no file starting with 7z.  The OS is set to show me all files. 

 

Jon

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‎11-19-2012 07:57 AM

HP Recommended

Hi Jon,

 

What printer do you have again. I will download the file and double check that it extracts the software to the %temp% folder, and then check to see if there is the CCC\Utils\Uninstall_L4.bat file.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎11-19-2012 09:45 AM

HP Recommended

I have an HP Photosmart Premium 309a.  Thanks.

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‎11-19-2012 10:26 AM - edited ‎11-19-2012 10:26 AM

HP Recommended

Hi JonCowan,

 

I have tested the download from the HP website - HP Customer Care  > HP Photosmart Premium e-All-in-One Printer - C310a  > Microsoft Windows 7 (64-bit), and it extracted to the proper folder %temp% or C:\Users\pcwizard\AppData\Local\Temp\7zS79CF\util\ccc. Within the ccc folder is the uninstall_L4.bat file to uninstall the printer. If you download the file and are unable to locate the Uninstall_L4 file in the CCC folder you will need to try downloading this file using a different computer. Let me know what you find out?

 

1.jpg

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎11-20-2012 08:08 AM

HP Recommended

I don't think uninstalling will work properly without the 7z file.  Will it?  I believe we have tried that before over the phone. 

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