z10 cartridges not accepted

[swstitches]

How can I get HP to do a regionalization reset?

[Bryan_P]

Hello Swstitches,

Please contact HP phone support to perform regionalizaiton reset.

Below is the link to contact HP Support of the country you're in.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Best Regards,

Bryan

[archilles23 · Accepted solution]

Hi swstitches,

Thank you for contacting HP using HP forum. I understand that you have purchase z10 cartridge and not being accepted by your officejet pro 8600.

The printer will "configured/locked" itself to the first regionalized cartridge being installed. This means other region cartridge eg: z20, z30 or z40 installed earlier. Then it will not accept z10 after that.The details explaination of this regionalization from HP public document REGIONALIZATION DETAIL HERE & TROUBLESHOOTING DOCUMENT HERE.

If your purchase cartridges are within waranty, you still can get HP support FOC by contact HP HERE for regionalization reset to the correct region of where you are located and it is covered as part of the cartridge warranty.

To do above, HP support agent will require you have access to your PC/Laptop that connecting to the printer, you also need to have full set of correct region cartridge (assuming that you are located in USA/Canada) then it will be z10 cartridge to reset your printer to your printer physical location and avoid future problem.

Remark: only limited-trained agent able to perform above process, if you get one that does not understand your request. Kindly request them to tarnsfer to their supervisor that can help.

Hope this help.