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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-15-2013 12:30 PM

HP Recommended

My 6500A Plus stopped the 'scan to computer' function a few months ago after working perfectly before that. I've uninstalled/reinstalled a million times since and nothing changes. I can go through the process of scanning to the computer but I get the 'connection to computer is lost' error message each time as the scan is supoosed to start. The connection is not truly lost, though, because I can still print. It's just the scan function that's messed up. This is so frustrating! I have hundreds of photos to scan.

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‎03-11-2013 04:33 AM

HP Recommended

Alas.. 

 

It worked for a while but has now defaulted back to it's non-working/connection-losing state before. 

I'm done with this printer and actually don't give a horses behind anymore. This thing's software is mega-crap and uber-trash.

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‎03-18-2013 06:39 PM

HP Recommended

have problem to scan on my computer

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‎05-08-2013 05:01 PM

HP Recommended

There's no such thing in the help menu.

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‎06-17-2013 10:22 AM

HP Recommended

This is a crap solution.  HP should fix their software.

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‎06-17-2013 02:05 PM

HP Recommended

I want to scan from my HP Office Jet 6500 A Plus. On the printer, I selected Scan, then Computer and a message shows "No computer detected." I am using Windows 8 on a wireless connection. I went into the control panel of my HP laptop and selected Scan then Activate Scan to computer. I get a message saying "error launching program. Device not specified."

 

What can I do to fix this?

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‎06-17-2013 02:54 PM - edited ‎06-17-2013 02:54 PM

HP Recommended

Did you install the software on your computer? And I believe that for the first time setup, you need to be connected via a USB cable.

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‎06-17-2013 05:05 PM

HP Recommended

I don't know about installing any extra programs - only the ones that were installed at the beginning. However, in the meantime, I have found a way around going to the "activate scanner" window.  On  my Windows 8, I clicked on All programs, then HP,  then on the HP Office Jet 6800 symbol, then HP scan, hit the scan button and that turned the scanner on!  Great resolution and able to save into a file, then attach to an email. It's a little lengthy process but it works.

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‎01-14-2014 12:54 PM

HP Recommended

This problem has been going on since 2010.

None of the solutions shown have worked for me.

Is this site monitored by an HP person?

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‎01-14-2014 01:32 PM

HP Recommended

There is at least on HP employee following along..................

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