Aktive Firmware LRP1FN1231AR new Firmware LRP1FN1621BR in download is not applicable

[Rschnauzer]

Hello,

my printer HP OfficeJet Pro 8500a A910a has active firmware LRP1FN1231AR in the active update from 8.12.2021 is a firmware LRP1FN1621BR that will not install.

Is that a reason for my scan problems? How may I solve the conflict?

Best regards,
Rschnauzer

[sandytechy20]

@Rschnauzer

Welcome to the HP support community.

Are you getting any error messages while scanning?

Could you elaborate on the issue for better understanding?

[Rschnauzer]

Hello,

the scanner works again see Sccanner communicatio .
But the question for active firmware is still open.

Regards,
Rschnauzer

[sandytechy20]

@Rschnauzer

The latest firmware version is OJP8500_A910a_1621B.exe for this printer model.

Click here to download.

Follow the steps mentioned in this HP document to update the printer:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Rschnauzer]

Thanks,

I again tried to install the update, but it shows "not applicable" and does not do anything.

Are you able to check with the serial number?

Best Regards,
Rschnauzer

[sandytechy20]

@Rschnauzer

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

[Rschnauzer]

Thanks #Sandytechy20,

it does not work, I only get a virtual agent, but no form or ticket number.
The On-line support calls the virtual agent, that  does not understand the problem and an additional  link for options does not exist on the german site.

Regards Rschnauzer

[sandytechy20]

@Rschnauzer

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.