Automatic Document Feeder is Empty - but I don't use it.

[JLL-1509]

I updated to the latest software and since I did when I go to scan I get the message 'Automatic Document Feeder is Empty' and it wants me to place the item into the Automatic Document Feeder and start again.  Since I am usually scanning old documents of pictures I have never used the document feeder and don't plan to start now.  Is there a setting that I can get back where I can just lift the cover, place the item on the glass, and have it scanned?

Thanks,

[asmita6658 · Accepted solution]

Hi @JLL-1509

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

To better assist you - Are you trying to scan using the HP Easy Scan or Image Capture? If you are using HP Easy Scan, please try scanning using the Image Capture. 

Refer to this document for step by step instructions - Scan images in Image Capture on Mac

For more information, please refer to this post. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JLL-1509]

Thanks for the information. I don't know why my search of support didn't show the answer. Hopefully I will get the email that an update is available in the not too distant future.

[asmita6658]

You are welcome @JLL-1509

Were you able to scan using the image capture? 

Let me know if you have any other questions. 

[JLL-1509]

Yes, Image Capture worked.  It is not as complete as the HP program, but it did work.

Thanks,

Jerry

[asmita6658]

That's great! @JLL-1509

Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day! 

[Mja-1963]

Will this be fixed by HP or do we have to use Image capture?

[TEJ1602]

@Mja-1963, Welcome to HP Support Community!

HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality. Refer to the document HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina for help.

Thanks for understanding.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!