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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jan3719
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Cannot find scanner program on 7310

HP Recommended
hp officejet 7310 all in one
Microsoft Windows 10 (64-bit)

I have the 7310 HP officejet all in one.  I have always scanned by using the "Solution Center" icon.  All of a sudden it is blank and not operable.  I can use the scan doctor and it shows the program is installed and I can use the  solution center to scan there when it says to use the "test scan".  It works.  But I cannot find the solution center that works on my computer anywhere.  Any suggestions where I might find it?

I have not installed any new software or driver.  No new internet connections.  I am very puzzled as how I can use it thru the scan doctor but not the Solution center, which would be the same as "start scan".

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Dragon-Fur
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@jan3719 

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There is no actual fix for the interface - the old Solution Center, long unsupported, depended on Flash.

Flash is gone and not coming back.

 

OK...

The printer software itself - assuming it is still installed - is likely still usable.

Leave your printer software installed.

 

For example,

You should still be able to print from applications (Word, for example).

PDF printing is still likely possible using Adobe Reader DC

 

Scan

 

Scanning options are available - several scan programs / applications, in fact, are available for Windows 10.

 

Just one example,

1.  Start Scan using HP Scan executable

 

The exact name of the "HP Scan" executable might be different for one or another printer / software.

 

Example:

 

The old Solution Center Scan software is located in "Digital Imaging"

The name of the scan executable varies.

 

C:\Program Files (x86)\HP\Digital Imaging\bin\

OR

C:\Program Files\HP\Digital Imaging\bin\

 

Find and Double-Click on scan File name / executable.

 

For example:

 

hpiscnapp.exe 

OR

hpqkygrp.exe

 

=====================================================================

What else?

 

Flash has been permanently disabled as of 12-Jan-2021.

This causes the "startup" menu of the Solution Center to fail when you try to open the software.

 

There are scan options, both recommended and others that are "not supported" but do work according to those who have used them.

 

For those printers affected by the loss of Flash,

A collection of the recommended options (and examples) are included in this Post:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/My-printer-sfotware-dont-open/m-p/79605...

 

Message includes a link to the TKB article on the subject.

 

If you do not like the recommended options, do not want to use these, or wish to see more,

Search the Community for "Solution Center" - sort the results by Date - open / read those threads that are of interest to you.

 

Reminder:  The only actual solution is to replace the printer.

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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