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‎01-12-2022 01:12 PM

HP Recommended
Product: HP Envy 5640
Operating System: Microsoft Windows 11

When I confirm apply for a colour scan, the image converts to black & white.

Category:
1 REPLY 1

‎01-13-2022 01:14 PM

HP Recommended

Hello @mdcowling ,
Welcome to the HP Support Community!

 

  1. Download only: HP ENVY 5640 e-All-in-One Printer series Full Feature Software and Drivers 
  2. Uninstall the HP software, drivers, and apps used with HP printers 
  3. reboot system
  4. wait 15 sec
  5. run Full_Webpack-40.15.1230-EN5640_Full_Webpack.exe

Hope this helps! Keep me posted.
Andr-1611

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