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‎08-07-2017 02:41 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

I have just sent two scanned pages attached to an email & noticed that they had come off my printed page allowance.  As I don't actually print anything - then why?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2017 09:31 AM

HP Recommended

HI @Sooki

 

Welcome to the HP Forums.

 

If you are referring to your Instant Ink plan, printing pages are counted not scans to file.

 

This document will offer some clarity to how pages are counted.

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

https://support.hp.com/us-en/document/c05029962

 

Let me know if you have any other questions about the Instant Ink service.

 

-Terry

HP Instant Ink Support

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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1 REPLY 1

‎08-09-2017 09:31 AM

HP Recommended

HI @Sooki

 

Welcome to the HP Forums.

 

If you are referring to your Instant Ink plan, printing pages are counted not scans to file.

 

This document will offer some clarity to how pages are counted.

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

https://support.hp.com/us-en/document/c05029962

 

Let me know if you have any other questions about the Instant Ink service.

 

-Terry

HP Instant Ink Support

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
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