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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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157 REPLIES 157
10-27-2022 08:23 PM
Same problem on two different printer/scanners after update to Ventura.
Saving blank pdf files.
A patch until the problem gets fixed is to:
1.save the scanned document as a JPEG file.
2. Open the JPEG in Preview.
3. From Preview select File/Export as PDF. You may need to change the file extension from .jpg to .pdf manually.
This worked for me.
10-28-2022 08:41 AM
Same experience as others have noted. (Question about your original post, Martin. You do mean macOS Ventura v13.0, right? Not 10.6)
I have found that using the checkbox "PDF/A" in the save dialog does work and creates a PDF with non-blank pages. The other solutions (JPEG and HP Smart) also worked for me.
10-28-2022 01:44 PM
I have been using Easy Scan for several years and never had a problem scanning from my printer then saving the document to my desktop. Since I upgraded to OS13, I can scan the document from my printer but when I save it to the desktop is delivers a blank page. I can see the scan on the Easy Scan screen but it does not transfer to a readable PDF document. It is blank
Can you help???
I found a work around that seems to work.
• Open Easy Scan and load document in feeder
• Go to Easy Scan Preferences/ Scan to computer/Save as PDF
• Presets- Color/PDF/Desktop
• Click on Scan
• Go to SEND / Then Folder
• Name the Scan, Where to Send - DESKTOP/ Format - PDF- Searchable
• The scan should appear on your desktop.
10-28-2022 02:03 PM
Thanks for this! PDF/A works for me too. My other issue is HP Smart will not work now either. I go through the login process, get the spinning blue wheel, then it says this process is "taking longer than expected- hit continue". I do that and then I get a screen saying "something went wrong - please try later". If I then try to re-open, it just crashes, and the only way to try again is to uninstall and re-install.
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