HP Deskjet 3545 grinding noise when scanning

[YA-TMI]

Hello!

Im the Help Desk of a company and we've one of these cute Deskjet all in one printers. Its 2 years old now and has started making a heavy grinding noise, like rubber against rubber when scanning. Its also slow, but it only happens when scanning. Printing shows no noises at all.

Using the cleaning option and the troubleshooting option that comes with the software did not solve the situation. Do these printer require lubrication after a certain amount of time?

[sandytechy20]

@YA-TMI

Welcome to HP support community.

Update the printer firmware

Here are the steps:- Click here

Try the steps mentioned in this HP document to fix the issue:- Click here

(Note:- Though the title of the document is different, these steps should fix the issue)

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[YA-TMI]

Hi Sandytechy20, I've tried updating the firmware. It was indeed needing one, however, that did not solve the issue.

The steps to clean the printer rollers did not help either, as the issue is not the printer, but the scanner.

[sandytechy20]

@YA-TMI

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[YA-TMI]

Thanks for the suggestion, @Sandytechy20 I already tried that before and they had no idea what it was either.

[sandytechy20]

@YA-TMI

I am sending you a private message requesting few details to proceed further in resolving this issue. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.