HP Envy 7640 "the fax feature has been disabled"

[DenWal]

We can't send or receive faxes.  Everything I try to do to fix it comes up with "the fax feature has been disabled.  For more information contact system administrator (me)."  I have tried enabling it via the window on the printer and via the web console.  It was working fine for many months.  Power off didn't work.  No idea why or how it was disabled. 

Thanks

[Jeet_singh]

@DenWal,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

I understand that your HP Envy 7640 the fax feature is locked and you need help to unlock it.

In this scenario, I would suggest the best option would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer.

The only reason why we are utilizing this on private as these instructions are specific to your printer.

Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,