HP Envy Photo 7855 getting message there was an internal processing error

[Jetcityrain]

HP Envy Photo 7855 not scanning keep getting an error message "there was an internal processing error please retry or manually check the firmware updates". Ran HP print and scan doctor which said I was up to date. Tried unplugging, turning off then on. Getting the error no matter if I try to go through the scanner feeder or laying on the glass. I am connected to my home network and am able to print even remotely but scanner will not scan. 

[Elohi_NR · Accepted solution]

Hi @Jetcityrain

Welcome to the HP Support Community. 

I'd like to help!

Are you able to copy it with no issues?

Meanwhile, follow the steps from this document here. 

If the above steps do not work, try HP easy scan
 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jetcityrain]

Went to try this and my scanner worked as it should without doing anything. I will keep this in case it happens again. I have never had any issue with scanning just this one particular day I really needed to send something for work 🙂

[Elohi_NR]

Hi @Jetcityrain,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.