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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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hdshutterwinks
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Solved!

HP Officejet Pro 8600 all in one and Mac OS Catalina flatbed scan not working

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HP Officejet Pro 8600 all in one
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I just upgraded to the new Mac OS Catalina version 10.15 and I have the HP Officejet Pro 8600 all in one printer. It will not scan from the flatbed part of the scanner. The feed scanner works fine. When I try the flatbed scanner it gives the error "Automatic Document Feeder is Empty. Place your originals in the automatic document feeder and start the scan again."  I have the latest driver for my printer and it still won't work from the flatbed scanner which is what I use the most. Any help would be appreciated. 

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BCWJ
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Having the same issue with an HP Officejet 7612... hooked up another MacBook Pro still running OSX 10.14 and the flatbed scanner working fine so clearly an issue with 10.15.

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hdshutterwinks
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I am now using Apple image scan and it is working perfectly. Hopefully HP will fix this issue in their software.

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v70cat
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What is in it for them?

 

I think they would rather we purchase a new printer.

RuLz112
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There is an article from HP stating that HP Easy Scan is currently not supported on Mac OS Catalina.


I should not have updated my Mac OS so soon. Sigh.

 

 

https://support.hp.com/sg-en/document/c06455960

Marina7
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Hey HP,

with this issue affecting many people, why not come forth with an EasyScan upgrade for Catalina OS?

Kumar0307
HP Support Agent
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@Marina7, Welcome to the HP Support Community!

 

HP is already working with Apple to release a new version of HP Easy Scan. You may refer to this document for more info.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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FrustratedNow2
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It is now Nov 10th What is up??""??"???

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TEJ1602
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@FrustratedNow2

 

HP is working with Apple to get HP Easy Scan and Scan to computer back to full functionality as quickly as possible.

 

Thank you for understanding 

TEJ1602
I am an HP Employee

rmfoc
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Still waiting to get a fix for this. I use HP Easy Scan every day. The built-in Apple scanner is not a workaround when you have many pages of documents to scan into PDF. Please resolve this promptly.  

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