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10-11-2020 03:26 PM - edited 10-11-2020 03:30 PM
HP required me to update my HP Smart so I did - had been using it significantly over the past year to scan photos from my HP OfficeJet Pro 6978 onto my MIcrosoft Surface, and I used to be able to edit the photos (i.e. crop, color balance, etc) and save the changes easily. Now, when I crop and hit "done" the changes aren't saved and it reloads to the original photo without any of the changes I made.
12-12-2020 11:22 AM
Different user, same problem.
This isn't necessarily a printer problem....it is a "can't save edits to scanned images in HP Smart" problem, most likely an HP Smart software bug introduced about a month ago.
Here's some information HP might need to facilitate their efforts at trouble-shooting and provide us with a fix.
(The information is for my specific installation. Other users reporting this same issue will have different information about their installations.)
HP ENVY x360 Convertible 15m-dr1xxx
Product number 7UU06UA#ABA
HP ENVY 7640 e-All-in-One Printer
Product number E4W43A
At this time, the issue is suspected to be a software error within the following program:
Background and specifics about the issue:
I have used HP Smart’s Scan function for at least a year.
I frequently use the ‘edit’ function in the Scan option.
Up until about a month ago, edits done within HP Smart software were reliably saved.
Beginning about a month ago, after editing (e.g. cropping or adding text) to the original scan, clicking ‘Done’ did NOT save my edits, rather it reverted back to the original unedited scan, i.e. cropping and/or adding text was lost.
I repeated the tests multiple times over multiple weeks, including re-loads and laptop restarts.
Weeks ago, the fault was almost 100% reproducible, however, once or twice I did get the proper results when clicking ‘Done’.
This HP product is unusable for me at this point b/c of the lost productivity resulting from being unable to save my edits.
12-26-2020 05:28 PM
It's not a bug - it's a feature!
In my situation, I was able to edit and save the first scanned image but not subsequent images. Restarting the app did not work so now I'll restart my computer and then look for another scanning program that MIGHT be reliable. Very, very convenient...
Note to HP management: We only have ONE chance to make a first impression. When you fail blow that opportunity it's very hard to restore integrity.
12-28-2020 05:43 PM
I tried uninstalling the app and re-installing. This didn't work. I then noticed a little feature called "Auto-Enhancements" which I turned off and my images were no longer scanning upside down and I was able to save my cropped edits. Looks like the app is not quite as smart as it thinks it is 😊
12-29-2020 01:17 PM
Turning off the Auto-enhancement button did work with a caveat: I had to make the edits that I needed, cropping, rotation, etc., all before clicking "done". If I tried to do a second round of edits before saving, they would not save, or by trying to click on the edit button a second time, the software closed by itself.
01-02-2021 05:36 AM
I've just discovered the same problem - it wasn't there before. I have an HP Envy 5020. It won't let me save edited scans as add-on pages to an on-going document. It lets me do the editing alright, but when I click on the 'Done' button, it just saves the original scan, ie the pre-edited version. The problem seems to be in the save, ie the 'Done' button, function. As already reported, trying to do it a second time just corrupts the scan. Trying to do it in 2 stages has the same result. Sometimes the first edit works, and saves correctly, but try and replicate it and it goes back to malfunctioning. I've turned the auto-enhancements off. I've switched my computer, router, and printer off and on again. I've confirmed that I've got the latest updates. I've downloaded and run the Print and Scan Doctor - it detects no problems. How much time does HP think I have? I'm tempted to just take photos of the document on my phone and save it as a series of JPEGs in a folder. This isn't quite what I had in mind from my year-old state-of-the-art All-in-One! Isn't it about time we heard from HP?