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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-10-2024 05:29 PM

HP Recommended

My HP Scanner is not communicating with my MacBook, OS Sonoma latest version. I have already followed all advice (e.g., I removed printer and reinstalled with latest software, drivers. I updated my Mac OS software.) Nothing has helped. Can this be fixed? Is this an Apple issue? 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2024 06:01 PM

HP Recommended

I resolved my issue. I downloaded the HP Smart Desktop app and used the scan function in the app instead. The app communicates with the printer just fine and I was able to scan and save my documents. But do not scan directly from your Mac. That doesn't work. 

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2 REPLIES 2

‎01-10-2024 06:01 PM

HP Recommended

I resolved my issue. I downloaded the HP Smart Desktop app and used the scan function in the app instead. The app communicates with the printer just fine and I was able to scan and save my documents. But do not scan directly from your Mac. That doesn't work. 

1 person found this reply helpful
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‎02-17-2024 02:58 PM

HP Recommended

I did the same and that does work, but that does not totally solve the issue. I want to scan directly from the scanner to the computer where the scanner finds the computer and sends the document, which is much more efficient. Any thoughts?

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