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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-10-2024 05:29 PM

HP Recommended

My HP Scanner is not communicating with my MacBook, OS Sonoma latest version. I have already followed all advice (e.g., I removed printer and reinstalled with latest software, drivers. I updated my Mac OS software.) Nothing has helped. Can this be fixed? Is this an Apple issue? 

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4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2024 06:01 PM

HP Recommended

I resolved my issue. I downloaded the HP Smart Desktop app and used the scan function in the app instead. The app communicates with the printer just fine and I was able to scan and save my documents. But do not scan directly from your Mac. That doesn't work. 

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2 REPLIES 2

‎01-10-2024 06:01 PM

HP Recommended

I resolved my issue. I downloaded the HP Smart Desktop app and used the scan function in the app instead. The app communicates with the printer just fine and I was able to scan and save my documents. But do not scan directly from your Mac. That doesn't work. 

2 people found this reply helpful
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‎02-17-2024 02:58 PM

HP Recommended

I did the same and that does work, but that does not totally solve the issue. I want to scan directly from the scanner to the computer where the scanner finds the computer and sends the document, which is much more efficient. Any thoughts?

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