cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Sandy-Beach-3
New member
2 1 0 0
Message 1 of 7
35,726
Flag Post

How Can I Scan MULTIPLE Pages on the HP OfficeJet 3830

HP Recommended
HP Officejet 3830
Microsoft Windows 10 (64-bit)

I am using the feeder and it will feed through the entire document AND scan each page,  but I have no idea where it saves it to.  It's not in "Scanned documents" .      I use the window on the printer itself to scan. 

 

The instructions on HP say that "it saves it to the default save destination specified in the settings."    But then doesn't tell us where to find those settings, let alone find our document.   They assume we know what they are talking about --- I don't.     I sure would like to save it to the Desktop if there is a way to change those settings, wherever they are. 

 

 

If I scan with  "Windows Fax & Scan"   each page will scan separately with the feeder, but then when I go to the "Scanned Documents" file,  only the FIRST PAGE of a multi-page document shows. 

 

It should not be this difficult to do.   

 

 

6 REPLIES 6
banhien
Level 20
Level 20
98,713 37,755 12,822 27,066
Message 2 of 7
Flag Post
HP Recommended

Hi,

Please try from printer software:

  Double click printer icon on desktop,
  Select Scan a Document or Photo,
  Put the first page on the glass (face down),
  Check options (size, dpi ...), and select Scan document to file,
  Click Scan - machine will scan the first page
  Remove the first page on the glass, put the second page,
  Click + (plus sign) It sits on the left hand side of a red x
  Machine will scan the second page, put 3rd page on the glass and click + again ..... to the end then click Save
  Click Done after Save

Or try HP Scan Extended using the following software

     ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, for Windows 10:

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Sandy-Beach-3
Author
New member
2 1 0 0
Message 3 of 7
Flag Post
HP Recommended

I have a feeder and want to use it,  not scan each page individually,  that takes much too long.  I've got over 50 pages to scan.   

 

Pls tell me how to scan the whole document  (I'm breaking it up into 15 pages at a time)  --- well,  I can scan the 15 pages, that's not the problem. 

 

What is the problem is that it clearly is scanning each page, but where does it go when it's finished scanning.   It's not in "Scanned Documents"   or in downloaded documents.   I can't find it anywhere.    

 

When I use Windows10 and scan the whole thing,  it does go under Scanned Documents, but each page is separate and then I have to copy each page separately.   If it was 2 or 3 pages, I wouldn't mind, but as I said, I have over 50 pages to scan.   

 

I know there is a way to get the whole thing on one document, I just can't figure out how and the google posts aren't helping for this printer.     Thank you !

Was this reply helpful? Yes No
DougE2
New member
1 1 0 0
Message 4 of 7
Flag Post
HP Recommended

The scanner will only do multiple pages when a "document" is scanned. So be sure "document" is selected before scanning rather than "photo". The scanner will only save multiple pages as PDF's. So be sure after scanning, the file type to be saved is "PDF" rather than "JPG". This works with either the document feeder or glass mode. In glass mode you simply select "Add" and "Scan" to add more sheets.

Was this reply helpful? Yes No
SCOOTIE1
Level 1
8 1 0 2
Message 5 of 7
Flag Post
HP Recommended

It does not matter if you select flatbed or document it will not scan in the document feed...period

Was this reply helpful? Yes No
kdub333
New member
4 3 0 0
Message 6 of 7
Flag Post
HP Recommended

Hello, 

I am scanning with the flatbed. However it only has the option to save as Tiff how do I change it to a PDF please? 

 

Thanks

Was this reply helpful? Yes No
kevin-t
Retired
Retired
20,511 11,912 325 1,198
Message 7 of 7
Flag Post
HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation