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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Microsoft Windows 10 (64-bit)

Please, someone must know. How the hell do I turn off auto smart scan? I have documents that that I have scanned upside down and everyway around to avoid the smart scan but it still does the same bloody thing and takes me back to square one. I simply want the scan the way I put it in. I had to forward a certain document to the solicitor the other day and no matter what I did the auto smart scan kicked in and scanned the document the wrong way, I had to post the document! Its not just as simple as editing the scan either, I have tried doing this a few times, and whenever I have done this the scan just blacks out! Please someone help, before I throw the thing out of the window. I have the envy 6010 series, if its any help.

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Hi,

Thanks for using the HP Support Community.

 

This resource (example) should be helpful:

https://www.youtube.com/watch?v=Uz7Rz8C8fH8

 

Cheers!

I am an HP Employee. Although I am speaking for myself and not for HP.
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