• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-24-2020 02:28 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Please, someone must know. How the hell do I turn off auto smart scan? I have documents that that I have scanned upside down and everyway around to avoid the smart scan but it still does the same bloody thing and takes me back to square one. I simply want the scan the way I put it in. I had to forward a certain document to the solicitor the other day and no matter what I did the auto smart scan kicked in and scanned the document the wrong way, I had to post the document! Its not just as simple as editing the scan either, I have tried doing this a few times, and whenever I have done this the scan just blacks out! Please someone help, before I throw the thing out of the window. I have the envy 6010 series, if its any help.

Category:
1 person had the same question
1 REPLY 1

‎12-24-2020 08:02 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

This resource (example) should be helpful:

https://www.youtube.com/watch?v=Uz7Rz8C8fH8

 

Cheers!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.