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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-06-2021 08:58 AM

HP Recommended
Product: HP Officejet 6700
Operating System: Microsoft Windows 7 (64-bit)

I can print over my network but I can not scan over my network.  When I click on Scan, in the Printer Assistant, I get 

LloydK8DIO_1-1615046232224.png

 

When I click on Manage Scan to computer I get this.

LloydK8DIO_0-1615046099501.png

 

Any help would be appreciated.  Thanks....

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2021 09:28 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Select Fix Scanning and follow the steps on screen, then check for any difference.

 

Be sure to follow any suggested steps, restart any device as suggested and check for any difference.

 

If it fails to fix the problem automatically, what exact failure is detected?


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-06-2021 09:28 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Select Fix Scanning and follow the steps on screen, then check for any difference.

 

Be sure to follow any suggested steps, restart any device as suggested and check for any difference.

 

If it fails to fix the problem automatically, what exact failure is detected?


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-06-2021 11:33 AM

HP Recommended

Hello Shlomi,

 

Thanks for your help.. It's now working fine. 🙂

Best regards,  Lloyd

Was this reply helpful? Yes No
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