cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
LloydK8DIO
New member
4 2 0 0
Message 1 of 3
112
Flag Post

Solved!

I can not scan over the network

HP Recommended
HP Officejet 6700
Microsoft Windows 7 (64-bit)

I can print over my network but I can not scan over my network.  When I click on Scan, in the Printer Assistant, I get 

LloydK8DIO_1-1615046232224.png

 

When I click on Manage Scan to computer I get this.

LloydK8DIO_0-1615046099501.png

 

Any help would be appreciated.  Thanks....

 

2 REPLIES 2
ShlomiL
Level 17
Level 17
31,477 31,188 5,377 12,528
Message 2 of 3
Flag Post
HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Select Fix Scanning and follow the steps on screen, then check for any difference.

 

Be sure to follow any suggested steps, restart any device as suggested and check for any difference.

 

If it fails to fix the problem automatically, what exact failure is detected?


Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
LloydK8DIO
Author
New member
4 2 0 0
Message 3 of 3
Flag Post
HP Recommended

Hello Shlomi,

 

Thanks for your help.. It's now working fine. 🙂

Best regards,  Lloyd

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation