Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2023 05:12 PM

HP Recommended
Product: HP LaserJet Pro M1536dnf Multifunction Printer

I have a Laser Jet 1536dnf MFP that cannot scan, but it can print on Windows 10. 

It could both scan and print in Windows 7. 

Trying to use HP Smart for scanning.

Any suggestions?

3 REPLIES 3

‎01-12-2023 04:13 AM

HP Recommended

Hi @benweb76

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you able to copy?

 

Meanwhile, follow the document here and see how it goes. 

 

You may also try Scan and capture. 

 

Update the firmware 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎01-14-2023 04:15 AM

HP Recommended

Hi @benweb76,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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‎01-18-2023 02:44 AM

HP Recommended

Hi @benweb76

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us

Nal_NR-Moderator
I am an HP Employee

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