Laser Jet 1536dnf MFP cannot scan, but it can print

[benweb76]

I have a Laser Jet 1536dnf MFP that cannot scan, but it can print on Windows 10. 

It could both scan and print in Windows 7. 

Trying to use HP Smart for scanning.

Any suggestions?

[Nal_NR]

Hi @benweb76

Welcome to the HP Support Community. 

I'd like to help!

Are you able to copy?

Meanwhile, follow the document here and see how it goes. 

You may also try Scan and capture. 

Update the firmware 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @benweb76,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @benweb76

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us