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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-28-2015 05:42 PM

HP Recommended

I did this. It did a driver check said there was an error - unplugged printer and restarted laptop as it told me to but it still said unable to resolve issue then it redirected me to hp customer care. This only said to do what I have already done i.e unstall the driver etc and reinstall. I am getting very frustrated at this.

Di

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‎04-28-2015 05:56 PM

HP Recommended

Hey @diragdoll,

 

Thanks so much for getting back to me.

 

There was multiple steps that we hadn't run already in this document. When you ran the Disk Cleanup, powercycled your connection, configured the firewall,  and turned off the background programs (Solution six for Network, and Solution five for USB) did you get any error messages?

 

If you ran through all steps provided to no avail, I would recommend that you reach out to our Technical Support queue by phone to explore additional options. With your permission the agent may be able to gain access to your computer through a remote session and troubleshoot with you.

 

HP Technical Support can be reached at: 800-474-6836.

 

If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 

HP Worldwide Contact

 

It has been a pleasure working with you. I wish you luck going forward with this! 🙂

X-23
I work on behalf of HP


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