-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Network error. Check the printer's network connection an...

Create an account on the HP Community to personalize your profile and ask a question
01-03-2021 02:23 PM
I just purchased the Officejet 9025 and working on setting up the Scan to Network Folder and keep getting the error message: "Network error. Check the printer's network connection and try again."
I am on an iMac running MacOS Big Sur 11.1, and trying to scan to my Synology DS415+.
The path is \\IP Address\9025Scans. I tried using various different paths, but the message always comes back with that error. I know the printer is connected because I am in the Setting screen, I can print and I can Scan to email
I setup a User in Synology for the printer with a password and told the Setup to Authenticate, but no luck.
Anyone have a clue what to do. I saw another post about a different error and the solution was changing the timezone to GMT, but the users came back and said that that only worked for a short time. HELP
01-03-2021 02:30 PM - edited 01-03-2021 02:31 PM
Time of date on the printer and Synology need to be the same, this is a requirement of most authentication methods these days. what you may want to try is this for authentication, this assuming that your printer is requesting a domain:
Domain name: host name of your synology box
User name and password that you set up.
If your printer does not require a domain name for authentication try this
username: enter the network host name of your synology box a single slash "\" and the user name you configured
would look like this hostname\username
Password: as setup by you
Also check the network settings and make sure that one of your DNS entries is router or whatever device issues addresses. I know you are using a IP address for the path but I have seen instances where it will still refuse to communicate.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
01-03-2021 03:35 PM
Hi Repairatrooper,
Tried all that you mentioned but no luck. The printer does not require a domain name. I also tried the hostname\username but nothing. Checked the DNS and set the first one to router. I spoke with an HP tech a few weeks ago who had me change it to 8.8.8.8 and 8.8.4.4. I just made the first one my router and the second one the 8.8.8.8.
The message has changed after making those edits to: "The printer is unable to connect to the remote destination. Check your configurations and try again."
Not sure what is going on, but it is frustrating.
01-03-2021 04:18 PM
Are your printer and synology box on the same network segment?
for example:
synology: 192.168.1.51
printer: 192.168.1.80
If the third number, in this case "1" is different the printer may have troubles finding the location.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
01-06-2021 05:08 AM
I had the exact same issue with my HP MFP and my Synology which started after my last update to DSM 6.2.3-25426 Update 3.
I could use my Synology as the NTP server for my HP printer, but it wouldn't sign in to put files into a scan folder.
Rebooting either didn't help
An update of the firmware on the HP printer did solve the problem for me. Hope it helps.