Network error. Check the printer's network connection and try again.

[jrogern]

I just purchased the Officejet  9025 and working on setting up the Scan to Network Folder and keep getting the error message: "Network error. Check the printer's network connection and try again."

I am on an iMac running MacOS Big Sur 11.1, and trying to scan to my Synology DS415+.

The path is \\IP Address\9025Scans. I tried using various different paths, but the message always comes back with that error. I know the printer is connected because I am in the Setting screen, I can print and I can Scan to email

I setup a User in Synology for the printer with a password and told the Setup to Authenticate, but no luck.

Anyone have a clue what to do.  I saw another post about a different error and the solution was changing the timezone to GMT, but the users came back and said that that only worked for a short time. HELP

[Repairatrooper]

Time of date on the printer and Synology need to be the same, this is a requirement of most authentication methods these days. what you may want to try is this for authentication, this assuming that your printer is requesting a domain:

Domain name: host name of your synology box

User name and password that you set up.

If your printer does not require a domain name for authentication try this

username: enter the network host name of your synology box a single slash "\" and the user name you configured

would look like this   hostname\username

Password:  as setup by you

Also check the network settings and make sure that one of your DNS entries is router or whatever device issues addresses. I know you are using a IP address for the path but I have seen instances where it will still refuse to communicate.

[jrogern]

Hi Repairatrooper,

Tried all that you mentioned but no luck. The printer does not require a domain name. I also tried the hostname\username but nothing. Checked the DNS and set the first one to router. I spoke with an HP tech a few weeks ago who had me change it to 8.8.8.8 and 8.8.4.4. I just made the first one my router and the second one the 8.8.8.8.

The message has changed after making those edits to:  "The printer is unable to connect to the remote destination. Check your configurations and try again."

Not sure what is going on, but it is frustrating.

[Repairatrooper]

Are your printer and synology box on the same network segment?

for example: 

synology: 192.168.1.51

printer: 192.168.1.80

If the third number, in this case "1" is different the printer may have troubles finding the location.

[jrogern]

Yes, both on the 192.168.1.x network

[HRV-NL]

I had the exact same issue with my HP MFP and my Synology which started after my last update to DSM 6.2.3-25426 Update 3.

I could use my Synology as the NTP server for my HP printer, but it wouldn't sign in to put files into a scan folder.

Rebooting either didn't help

An update of the firmware on the HP printer did solve the problem for me. Hope it helps.