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11-04-2020 11:49 AM
I can no longer use HP Smart from my Win10 to scan from my HP Envy Photo 7100 series printer.
Works fine from my iPad and used to work from my Windows computer earlier.
No problems with printing.
Can scan if I use HP Scan but HP Smart just says Scanner Problem when clicking on Scan.
11-19-2020 05:14 AM
I'd like to help!
Try the below suggestions-
1)Uninstall HP Smart
2)Install all the available Windows updates
If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.
If you are accessing Windows 10, then these steps are for you.
- Hit the Start menu and write an update. After that, click on the “Check for updates” option.
- Tap on the “Check for updates” option.
- After clicking on that option, Windows will install the updates automatically.
- When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.
3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
4)Reinstall HP Smart
Hope this helps! Keep me posted.
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11-22-2020 05:19 AM
i have the same problem.
from another computer the printer and scan work totally fine.
from my laptop, the issue is with scanning where it says 'there is a problem linked to the scanning' close the printer and try again.
did remove the HP smart and reinstall everything... still the same scanning problem.
the HP scan and capture does not work as well. Eventhough HP scan recognise my printer when i scan from the printer it says 'printer not found'
11-22-2020 07:51 AM
I downloaded and ran Easy Start.
My printer was found and Easy Start just recommends starting HP Smart to complete the installation.
When I start HP Smart it says printer ready and I still get the same error message trying to scan from HP Smart.
The printer assistant page has not given me any help so far.
11-23-2020 03:03 AM
Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.
--->In Windows, search for and open Programs and Features.
--->Select your HP printer and HP Smart
--->In Windows, search for and open Devices and Printers.
--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
--->Open up the run command with the "Windows Key + R" key combo.
--->Type printui.exe /s and click OK.
--->Click on the Drivers tab.
--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.
--->Select Apply and OK on the Print Server Properties windows.
--->Close Devices and Printers.
And then reinstall the printer full-featured drivers from software and drivers page
Hope this helps!
Let me know!