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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-21-2015 05:58 AM

HP Recommended
Product: Officejet 570
Operating System: Microsoft Windows 7 (64-bit)

I am having scanning issues.  I just purchased this printer in February 2015.  I am trying to figure out how I can use the document feeder to scan.  When I place the documents into the document feeder and press scan and then choose the networked computer I want to scan to, the document feeder will not feed the documents onto the glass.  The scanner scans (with no document on the glass) and I get a blank scan sent to the computer as a .jpg.  I want the scans to come through as .pdf.  So in theory this is a 2 part question.

 

1.  How to scan using the document feeder?

2.  How to save the scan as a .pdf?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2015 02:04 PM

HP Recommended

Hi there @MrsP1 , Welcome to the forums

 

I read your post about the scanning concerns you have with using the ADF to scan, and also to change the file format.

 

You will need to have the Full Feature software installed on your computer to change these settings from your computer, and then initiate the scan.

 

Please see this previous post I made in the forums about roughly the same issue:

My HP 8610 will not scan to JPG

 

Here is the direct link to download the full software for your Windows 7 system: HP Officejet 5740 e-All-in-One Printer series Full Feature Software and Drivers

 

I hope this helps, let me know what happens!

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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5 REPLIES 5

‎03-23-2015 02:04 PM

HP Recommended

Hi there @MrsP1 , Welcome to the forums

 

I read your post about the scanning concerns you have with using the ADF to scan, and also to change the file format.

 

You will need to have the Full Feature software installed on your computer to change these settings from your computer, and then initiate the scan.

 

Please see this previous post I made in the forums about roughly the same issue:

My HP 8610 will not scan to JPG

 

Here is the direct link to download the full software for your Windows 7 system: HP Officejet 5740 e-All-in-One Printer series Full Feature Software and Drivers

 

I hope this helps, let me know what happens!

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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‎03-23-2015 03:10 PM

HP Recommended

Thanks for your help.  I figured that out on my own, not the resolution I was hoping for.  Sometimes I bring my work laptop home and didn't want to install the Full Software onto my work laptop.  But if that is the only way I can resolve my issue, then I guess it will have to be done.

 

Thanks again!

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‎12-29-2015 08:54 AM

HP Recommended

You can scan to 'media' or a thumb drive. Then, move the thumb drive to your work laptop.

 

Thus, no need to install the full suite app.

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‎05-20-2016 12:23 AM

HP Recommended

I have the SAME issue with the ADF.

 

My HP 5740 is new.

The ADF just can't work........

 

the same problem.

I did download all everything, but still the same.

 

Please help.

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‎05-21-2016 11:36 AM

HP Recommended

Hi @NicoleNong,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the ADF. I will be glad to help you.

 

Can you please give more detail of what is happening and when it happens?

Is it picking the paper ok from the ADF?

Are there line when coping from the ADF?

Can you make a copy from the glass?

 

Please get back to me and I will do all I can to help.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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