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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-04-2016 12:34 PM

HP Recommended
Product: Photosmart 6520
Operating System: Microsoft Windows 8.1 (32-bit)

I have downloaded and installed all the drivers.  I have run the print and scan doctor. I have unplugged and restarted numerous times.  My wifi is working fine.  My IP address is updated/correct.  It won't scan at ALL, not to email, not to the computer, not to an SD card.  Printing is working fine.

 

PLEASE HELP!

Thank you!

Ann

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2016 01:19 PM

HP Recommended

Hi @AEB424, welcome back to the HP Forums! 

 

I would be happy to help you scan. Since you can not scan to an SD card, in addition to not being able to scan to the computer, I can't help but wonder if the issue has to do with the printer hardware. Are you able to perform a standalone copy? If you can not perform a copy, we will need to shift focus to the hardware. If you can copy, I will gladly help you continue troubleshooting the issue. 

 

Let me know, thanks. 

Sunshyn2005
I work on behalf of HP


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3 REPLIES 3

‎04-05-2016 01:19 PM

HP Recommended

Hi @AEB424, welcome back to the HP Forums! 

 

I would be happy to help you scan. Since you can not scan to an SD card, in addition to not being able to scan to the computer, I can't help but wonder if the issue has to do with the printer hardware. Are you able to perform a standalone copy? If you can not perform a copy, we will need to shift focus to the hardware. If you can copy, I will gladly help you continue troubleshooting the issue. 

 

Let me know, thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎04-19-2016 07:13 PM

HP Recommended

Hi, thanks for your response and your suggestion. Nope, no copying either.  Guess I'm going shopping! 🙂  Thanks again - now I can stop wasting my time on this issue.

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‎04-29-2016 02:15 PM

HP Recommended

Oddly enough my all in one suddenly stopped scanning too. I have unplugged. Checked the wifi. Updated software. I tried to run the scan doctor but it doesn't see the scanner. It is so weird. Now I have to decide if I want to ever go with HP again. Very frustrating. 

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