Printer prints but scanner will not open.

[Guido21]

Cb071844, You will find the HP Smart Scan in Notification, (lower right task bar) all settings, select APPS, scroll down to find.

[Guido21]

Accept as solution

[cb071844]

Glad that worked for you, too, Guido 21!!  The same thing happened to me when Microsoft reinstalled the KB5015807 patch  on my system once again.  I, too , had to uninstall it again 😞       This time, I paused the Updates feature until August 9th until the next Patch Tuesday.  All I did was buy me some time until then!

Hope this temporary fix works for all the HP printer/scanners that are having this same problem.  

Hopefully HP or Microsoft will do something to take care of this glitch before too long.

Thanks for giving KayCee71 the Uninstall instructions.

Carol

[stephenw9]

add me as another new printer owner experiencing this same issue. 

[stephenw9]

All your instructions worked but all 

I got was a dialogue box stating "The HP Imaging Device was not found"

[Guido21]

Good thinking cb071844, I will pause as well. Thanks for the reply. Guido21

[cb071844]

I don't know if my instructions work for all the HP Printer models.  Did you reboot your system after the uninstall?

[RogerinVT]

If some of the folks here are Level 1, then I must be working at Level -1. I have an HP ENVY Pro 6455 all-in-one printer. I tried uninstalling Windows Security Update KB5015807 (successfully). When the uninstall finished, the prompt said to re-start the computer for the uninstall job to finish. As soon as I restarted the computer, it installed another security update: KB5014699.

So I paused the auto-update function for 7 days and tried to uninstall KB5014699, a window came up that said, "An error has occurred. Not all of the updates were successfully uninstalled." Is there any way I can successfully uninstall the latest update? 

Thank you for any help, I need my scanner.

Roger

[Guido21]

RogerinVT, The Cumulative Update KB5014699, is last month's Security Update. If this happened to me I would pause updates for another 7 days till August 2 or what ever date is 7 days away from when you paused. Just select pause updates for 7 more days as many times as you want. Microsoft will scan your PC next month and find you need an update and probably load KB5014699 again along with KB5015807.  Just a guess on my part as I am no expert. Give it a shot.

[RogerinVT]

Thank you, Guido21 for that info. I will pause for an additional 7 days and see what happens.