Product: HP DeskJet 4130e All-in-One Printer Operating System: Microsoft Windows 11

[carlespatrick]

Hello

I have a problem recently my scanner no longer works HP Deskjet 4130E, I have used all the techniques to try to repair, nothing helps, does anyone have a solution?

especially in Windows 11 service I have absolutely no scanning or image acquisition?

Thank you in advance for your solutions.

[Akhi_H]

Hey @carlespatrick 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[carlespatrick]

Hello

I have a problem recently my scanner no longer works HP Deskjet 4130E, I have used all the techniques to try to repair, nothing helps, does anyone have a solution?

especially in Windows 11 service I have absolutely no scanning or image acquisition?

Thank you in advance for your solutions.

[VikramTheGreat]

Hi @carlespatrick,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble using the printer because the scanner is not working. Sorry to hear about the issue. Please try to run the HP Print and Scan doctor on the device. this helps to try and fix the scanner issue.

Download the HP Print & Scan doctor for Windows.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

HI @carlespatrick,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @carlespatrick,

We hope you’re doing great. We just want to send a follow-up message to check how things are and whether you still need our help. If you still do, we’re just a DM away.
 

Take care and have a good day.
 

VikramTheGreat

HP Support

[carlespatrick]

Good morning 
To this day I cannot connect via USB, I am waiting for solutions
kind regards

[VikramTheGreat · Accepted solution]

Hi @carlespatrick,

Thank you for letting me know. As you mentioned, you want to connect the printer to a USB. Please follow the steps shared in the HP links below, and there is also a video link that can guide you better.

HP USB Setup page

HP USB setup Video

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support