SD Pro 44 in reset admin password or factory reset

[Makscanner]

Hi, 

We have an HP SD pro 44 in scanner here at work. The previous employees did the setup and did not document the password. I have reached out to them and we were not able to retrieve the password. I would like to either reset the administrator password or factory reset the printer. 

How can I do this?

Thanks!

[A_Gayathri]

Hi @Makscanner,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name , or simply click on this link.

Hope this helps! Keep me posted. -

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!